How do I return an item?
Free Returns In order to be eligible for free returns the following criteria must be met: •Item must be new and unused •Item must be in its original packaging. •Item must be returned within 14 days of delivery. If returned within 30 days store credit will be issued.
The following are NOT eligible for free returns:
- Special orders
- Custom golf clubs
- Personalized items
- Golf bags
- Hard sided travel covers and pull carts.
To Initiate a return:
Call 1-800-330-1176 within 14 days of receipt of merchandise and request to speak to speak to Pro Am Golf USA customer Service. Our Representative will provide you with the required prepaid UPS Return Label and additional information to help with the return process. Please have your order number available when calling and/or your customer number, the email address entered on the order, and the billing address on the order. Once the merchandise is received we will credit the card that the original order was placed on.
We will NOT accept return items shipped to us C.O.D.
If you wish to return an item after 14 days the same process will be followed but you will get store credit.
We apologize for any inconvenience, but we cannot accept returns on items after 30 days.
Where to send the item(s): Please send returns to Attn: Pro Am Golf USA Returns 3174 S. Brentwood Blvd. St. Louis, MO 63119
Shipping Original shipping charges are not refundable
Defective Products Any defective product may be returned to us outside of the 30 day window so long as it is still within the manufacturer's warranty period.
Manufacturer's Warranty Many products include information regarding the manufacturer's warranty and/or may be found online. Any warranty claims will be at the discretion of the manufacturer and will not be determined by Pro Am Golf USA. Please contact us prior to returning and items for warranty consideration.
Partial Shipments Many times orders may ship in multiple packages and will sometimes arrive days apart. Please log into your account and check the status of your order prior to reporting a shortage.
Damages If you receive a damaged item please save the shipping carton and contact Pro Am Golf immediately. Do not send the broken item back to us unless instructed to do so by a customer service representative. Claims for damaged goods must be made with UPS within 10 days of the invoice date.
If you have any questions about our return policies or need assistance please contact us at 1-800-330-1176